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▶ Ensure open, honest and prompt response between our company and clients
▶ Perform collaborative services with experienced professionals able to provide quality work
▶ Ensure that translation work is performed only by qualified translators, translating only into their mother tongue
▶ Have and/or make available the necessary technical and logistical infrastructure to fulfill each task as outlined in
client's project
▶ Adhere to the quality standards and processes defined by the client and/or this manuals
▶ Meet all deadlines as defined in project schedules and agreed between our company and clients
▶ Respect the terms and conditions agreed between our company and clients
▶ Guarantee that all project-related materials remain strictly confidential
▶ Give the client all the assistance and service as defined by client's PM
▶ Improve services quality continuously
▶ Ensure error tolerance as agreed with clients or defined by Quality manual
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| Language Quality Assessment Target |
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▶ Translation: QA1: Correctness > 99.2%
▶ Editing (100% by internal resource): QA2: Correctness > 99.6%
▶ SME Check
▶ Proofreading (check with printed materials)
▶ Final QA (Sample check): QA3: Correctness > 99.8%
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| Vendor |
▶ Vendor recruitment: Search → Selections → interview → NDA → Test → Vendor agreement
▶ Recruitment criteria: BA of linguistics, 2 year experience, good communication, professional attitude,
Tool usage, QA process
▶ Checking vendor's work: LQA Score > 99.2%
▶ Vendor's performance evaluation: PASS rate > 99.20%
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| Internal Linguists |
▶ Search & Selection → Shortlist → Primary interview → Test (Linguistic competence, IT basics) → Final interview →
Employment contract
▶ University degree of linguistics, IT
▶ Test's LQX (language quality index)
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▶ Tool usage: TRADOS, Outlook, PMS, …
▶ LQA process: T → E → P → QA
▶ Linguistic quality: Correctness, Errors, Style guide, Subject matters,…
▶ Performance target: productivity, LQX
▶ Internal regulations
▶ Any new tools required by clients.
▶ "PASS" training criteria: LQX → 80 & Correctness > 99.2%.
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