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| We follow below standard project process for most of projects to keep the consistent quality. |
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| No. |
Task |
Process |
Host |
Activities |
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AM-1
AM-2 |
AM |
1. Service Specifications
(TE, TEP, R, P..)
2. AFile formats & Expertise
3. Volume & deadline
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AM-3
AM-4 |
AM |
4. Quotation & Time frame > Approval
5. Confirm PO/WO & Deadline
6. Register project > Assign PM
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| PM-1 |
PM&LL |
7. Prepare files & folders
8. Prepare TM & Glossary
9. Determine TEP process
10.Team set up, scheduling & jpb assign
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PR-1
QA 1>99.2% |
Translator |
11.Translating
12.Checking & Correction
13.Build error database
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PR-2
QA 2>99.6% |
Editor |
14.100% Examine translation
15.Error description & category
16.Corrective suggestion → 12
17.Check / Correction implementation
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| PR3 |
Reviewer |
18.Ifrequired, review edited translation
19.Error description & category
20.Corrective suggestion → 17
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PR-4/5
QA 1>99.2% |
Engineer |
21.Layout/Formatting > Print PDF
22.Build > A dapt UI > Screen shot
23.Checking & Correction
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PR-6
QA 2>99.6% |
Proof
Reader |
24.Proof PDF/UI > Error description &
category
25.Corrective suggestion → 23
26.Check / Correction implementation
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PR-7
QA 3>99.8% |
LL |
27.Sample Final Check & Error
description
28.If QA3 < 99.8% → 26 / 17
29.Check / Correction implementation
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| PM-3 |
PM |
30.Packing & zipping > Final verify
31.File transfer & Confirm receipt
32.Client's feedback → 29
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PM-4
AM-5
AM-7 |
PM
AM |
33.PM Update TM & Glossary;
34.AM survey clirnt comments, evaluate
client satisfaction, postmortem
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| AM-6 |
AM |
35.Invoice
36.Collection
37.Complete & close project
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▶ We have 3 dedicated AMs and 3 dedicated PMs. They are always listening to understand client's requirements to serve their clients better.
▶ Account Manager is responsible for serving a certain group of clients. They are key contact point for receiving client's projects and their commercial issues (quotation, PO, collection, schedule).
▶ Project Manager focuses on project quality & deadline
▶ Clients can contact the dedicated AM and PM for their product localization.
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| ISO Qualification |
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We have awarded the Certificate of ISO 9001:2008 in June 2009. This means that our Quality Management System (QS) is set up and operated/controlled in compliance with ISO 9001:2008 standards. This system helps us to assure our project's quality improved continuously. Through this, we also constantly manage several matters such as error management, client's satisfaction management, root cause analysis, preventive measure and continuous improvement activities. Client can access our PMS for tracking our quality process. All clients' comments are highly appreciated to improve our project quality.
This system also benefits us to increase productivity, cut our edges and enhance our competitive price.
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| In-house Capacity |
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As you can see our capacity in the Resource menu, we have a big in-house capacity. So we can handle a huge project in a short time period for South-East Asian languages. Especially for Vietnamese, we don't outsource from the beginning time of company establishment. Instead, we are handling all projects from the clients by in-house resources to keep and improve quality. One of our commitments is that all projects must be done by native resources, so we open offices in Hanoi and Jakarta at present. And further, we are planning to setup offices in several countries in future according to clients' need.
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| Reasonable Cost |
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Compare with other vendors in same quality level, our price is very reasonable and competitive. Most of our clients have satisfied our services for a long time and they are working with us on long-term basis and require us to add more languages with competitive price and high quality. We are trying to keep competitive price by our QS, despite of inflation rate and labor cost is continuously increased.
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